Norconsulting Recruitment US LLC

Hardware System Engineer – Norconsulting Recruitment US LLC – Drachten

Jobid=A.0.049

Business Development Manager | Recruitment Expert | Engineering & Healthcare | UK, US, Europe & APAC

THE ROLE

  • Primary focus on hardware (both electronical & mechanical engineering) related sustaining engineering activities with the goal to drive continuous improvement, instrument reliability, service costs and customer satisfaction.
  • Serves as the technical subject matter expert (SME) for assigned Lab Automation diagnostic system instruments and software, ensuring design for serviceability, regional field service readiness and product life cycle management to meet all functional and business objectives.
  • You will be responsible for escalated assistance of complex instrument repairs, monitoring product health metrics and representing the voice of service during the new product development process.
  • You are part of a broader cross-functional team within the organization and provide leadership to the extended regional field service team located around the world with a focus on enhancing the customer experience.

REQUIRED EDUCATION & EXPERIENCE:

  • Bachelor’s degree in Mechanical, Electrical, Biomedical or Systems Engineering or related education or equivalent work experience.
  • Typically requires 3+ years of previous experience in a customer-facing hardware original equipment manufacturer (OEM), preferably working with medical devices or complex medical instrumentation, working in: Service Engineering, Technical Field Service, Technical Support, Applications, Quality, Manufacturing or R&D.
  • Experience working and traveling in a global role, can travel domestically or internationally up to 15% of the time.
  • Experience working in an FDA/ISO-regulated environment.
  • Education or experience in biology, chemistry or demonstrated ability to understand system application preferred.
  • Experience with leveraging SAP, CAD software, ServiceMax and Salesforce CRM platforms.
  • Basic knowledge of medical device hardware.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

Medical Equipment Manufacturing

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