jobid=A.0.0563
Desktop Support Technician:
For one of our globally leading tech clients we are urgently looking for an experienced Desktop Support Technician for a long contract based in Drachten, Netherlands
Its paying well and my client can interview asap!
Role:
We are seeking an experienced On Site Service Engineer to provide end-user IT support and infrastructure services directly at client sites. The role is customer-facing, requiring excellent communication, problem-solving, and technical skills to ensure a seamless IT experience.
Key Responsibilities:
- Deliver hardware, software, and mobility device support (Windows, Office, iOS/Android).
- Perform break-fix, imaging/re-imaging, and asset lifecycle management (install, configure, retire).
- Provide “smart hands” support for servers, networks, printers, and security devices.
- Manage incidents and service requests via ServiceNow within agreed SLAs.
- Support office moves, on-site events, and disaster recovery activities.
- Ensure compliance with ITIL processes (incident, change, asset management).
- Coordinate with vendors/contractors and provide accurate documentation.
- Participate in IT projects and provide on-call support as required.
Qualifications & Skills:
- Bachelor’s in Computer Science/IT or equivalent experience.
- 3+ years in IT service delivery or technical support.
- Strong knowledge of Microsoft environment and ServiceNow (preferred).
- Certifications such as ITIL, CompTIA A+, MCP, or vendor-specific (HP/Dell/Cisco) are an advantage.
- Excellent customer service, communication, and self-motivation skills.
If this is you, then please do not delay in applying!
Deel deze vacature: