Excis Ltd
A Desktop Support Technician Level 2 is a seasoned professional proficient in providing technical assistance for computer systems, hardware, and software. With expertise in desktop operating systems like Windows and macOS, they efficiently troubleshoot issues and perform system upgrades and configurations. Serving as escalation points for complex problems, they collaborate with IT teams and vendors to ensure swift resolution and uphold user satisfaction.
JOBPROFILE:
Address usertickets regarding hardware, software and networking
Walk customersthrough installing applications and computer peripherals
Ask targetedquestions to diagnose problems
Guide users withsimple, step-by-step instructions
Conduct remotetroubleshooting
Test alternativepathways until you resolve an issue
Customize desktopapplications to meet user needs
Record technicalissues and solutions in logs
Direct unresolvedissues to the next level of support personnel
Follow up withclients to ensure their systems are functional
Report customerfeedback and potential product requests
Help createtechnical documentation and manuals
Proven workexperience as a Desktop Support Engineer, Technical Support Engineer or similarrole
Hands-on experiencewith Windows/Linux/Mac OS environments
Working knowledgeof office automation products and computer peripherals, like printers andscanners
Knowledge ofnetwork security practices and anti-virus programs
Ability to performremote troubleshooting and provide clear instructions
Excellentproblem-solving and multitasking skills
Customer-orientedattitude
ESSENTIAL QUALIFICATIONS:
Language: fluent Dutch and English is a must requirement.
Experience analysingbusiness requirements and translating them into technical solutions;
Experience usingAgile methodology;
Experience Win10& 11, Office 365, One Drive, Intune,
Walk in Centre
Service Now
Imaging and setingup devices through network
VIP Support
