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Job title: Desktop/IT Support/Onsite Support Engineer

Duration: Contract

Job Description:

On Site Service Engineers (OSS Engineers) primarily focus on infrastructure IT equipment and end-user computer customer experience to ensure all interactions result in a positive support-based service.
OSS Engineers also ensure all commitments with the client are fulfilled with regular updates and appointments when appropriate.

Required Skills:

Perform timely resolution of workstations, mobile, hardware, and software problems within SLAs (Service Level Agreement) through effective use of experience, knowledge, and technical resources via a ticketing system. Deep knowledge of “ServiceNow” would be a real advantage.
Ownership, leadership, communication, and liaison with key contacts in other resolver groups to ensure right action is taken to resolve any issues/tasks he/she will be responsible for.
Follow-up all processes for use of IT systems, document all actions and activities performed on IT equipment.
Autonomous, self-motivated, and able to act with limited support and supervision (On-Call services).
Provide smart hands and eyes support for servers, network equipment, and security devices on site locations, as per client policies and procedures including access related issues with smart card, password, and security applications (Home Office users).
Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs (Service Level Agreement).
Support and/or participate in outside of support Client and/or client projects as requested.
Provide On-call support outside business hours, provide IT support for disaster recovery and emergency response service.
Manage and inventory LAN cabling/racking, coordinate port activations and deactivations, escalate to customer if required.

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Deel deze vacature:

Desktop Support Engineer – Damco Solutions – Drachten